STANDARD SHIPPING QUESTIONS

TRACKING

An email with tracking information will be sent via email once an order has been shipped (with most carriers). You can also track your order status via our LIVE Chat and on Fb Messenger..Tracking is not available on International Economy.

FAQ

I JUST PLACED MY ORDER.  CAN I ADD ANOTHER ITEM TO IT?

Unfortunately, we cannot add anything to an existing order. Please place a new order for the new item.

HOW LONG DOES IT TAKE TO PROCESS MY REFUND?

Once you notify us that you would like a return, we will issue a full refund to your credit card. Once issued you will receive an email stating a refund to your card. Please note banks handling time is usually between 5-7 business days to deposit the refund.

WHEN WILL MY ORDER SHIP?

Most orders ship within 3-4 business days of purchase. Shipping times may vary due to the availability of merchandise. Most items take 4-7 days to be delivered in the U.S. from the day of placing an order and 10-15 days for International orders. Orders are not shipped on the weekends or holidays.

WHERE ARE THE ORDERS BEING SHIPPED FROM?

All orders are being shipped directly from our U.S. manufacturer to reflect the cheapest price for our customers.

WHERE IS MY ORDER CONFIRMATION?

As soon as your order ships, you will receive an email confirmation to the email address you entered on your order.  If for some reason, you did not receive an email, please check your spam folder and add info@rickyscoffeescrub.com to your safe sender list.

MY ORDER STATUS SAYS “UNFULFILLED” WHAT DOES THAT MEAN?

"Unfulfilled” just means that we successfully received your order! Once your order is shipped, you’ll receive a tracking number and your order status will change to "Fulfilled.”

WHY WAS MY ORDER CANCELED?

If your order was unexpectedly canceled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com

I MADE A LARGE ORDER BUT NOT ALL MY ITEMS HAVE ARRIVED?

Most items ship together, but depending on specific items ordered, some items can arrive at different times. Rest assured, all your items will arrive!